Help & Support
Learn how to use the School Meal App to order meals for your children
Table of Contents
Getting Started
Welcome to the School Meal App!
This app allows you to order school meals for your children, manage their budgets, and track their meal preferences.
Step 1: Login
Use your email address and password to log into the app. If you don't have an account, contact your school administrator.
Step 2: Select Your Child
If you have multiple children, use the dropdown menu in the header to switch between them.
Step 3: View Available Meals
Browse through the available meals for the selected date range. You can view meals for 30, 60, 90, or 180 days ahead.
Meal Ordering
How to Order Meals
Step 1: Browse Meals
On the main page, you'll see a grid of available meals organized by date. Each meal card shows:
- Meal name and description
- Meal type (Regular or Vegetarian)
- Price (fixed price set by the school)
- Date the meal is available
Step 2: Place Your Order
To order a meal:
- Find the meal you want to order
- Click the 'Order' button (green button with plus icon)
- The meal will be marked as ordered and your budget will be deducted
Step 3: Cancel an Order
To cancel an order:
- Find the ordered meal (marked with a checkmark)
- Click the 'Cancel' button (red button with X icon)
- Your budget will be refunded
Pro Tip
You can only order one meal per day per child. If you order a different meal for the same day, the previous order will be automatically cancelled.
Budget Management
Understanding Your Budget
Budget Display
Your child's budget is displayed in several places:
- Header section showing current balance
- Quick budget summary below the header
- Budget page with detailed information
Budget Updates
Your budget is automatically updated when:
- You place a meal order (amount is deducted)
- You cancel a meal order (amount is refunded)
- School administrators add funds to your account
Important Notes
- You cannot order meals if your budget is insufficient
- Contact your school administrator to add funds to your account
- Budget balances are updated in real-time
Managing Multiple Children
Switching Between Children
Child Selector
If you have multiple children:
- Look for the child selector dropdown in the header
- Click on the dropdown to see all your children
- Select the child you want to manage
- The page will refresh showing that child's meals and budget
Managing Each Child
Each child has their own:
- Meal orders and preferences
- Budget balance
- Order history
Pro Tip
You can quickly switch between children to compare their meal preferences or check their individual budgets.
Troubleshooting
Common Issues and Solutions
Can't Order Meals
Possible causes:
- Insufficient budget - contact administrator to add funds
- Meal price not set - contact administrator
- Past date - you can only order for future dates
Budget Not Updating
Possible causes:
- Page needs refresh - try refreshing the page
- Network issue - check your internet connection
- System delay - wait a few minutes and try again
Can't See My Child
Possible causes:
- Child not linked to your account - contact administrator
- Account type mismatch - ensure you have a parent account
- System error - contact technical support
Quick Reference
Order Meal
Click green 'Order' button on meal card
Cancel Order
Click red 'Cancel' button on ordered meal
Switch Child
Use dropdown in header to select different child
Change Date Range
Use date buttons (30, 60, 90, 180 days) or custom input
Search Meals
Click search icon and type meal name to filter
Filter by Category
Use category buttons: All, Regular, Vegetarian, Ordered, Available
Contact Support
Need Additional Help?
Before Contacting Support
Please try the troubleshooting steps above first. This will help resolve many common issues quickly.